SHIPPING AND HANDLING

Overview
Intelligent Design Cycles gladly accepts orders from around the world and provides FREE SHIPPING from Taiwan R.O.C. via First Class Post on all merchandise worldwide except wheels. Wheels and wheelsets are warehoused in California and shipped via UPS for FREE but only within the contiguous 48 United States.

Privacy
Please be advised that shipments may be opened and inspected by customs authorities. To facilitate customs clearance and comply with local laws, we may provide order, shipment and product information to the carrier.

Customs, Duties and Taxes
Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of a shipment may be subject to such import taxes, customs duties and fees levied on products arriving in the destination country. These (potential) additional charges are the responsibility of the recipient.

Shipment Tracking
You will receive an order confirmation e-mail containing a tracking number and contact details so that you can trace the progress of your shipment.

Shipping and Handling Rates and Delivery Time
Shipping and handling rates are normally included in the listed price unless otherwise indicated. Delivery time depends on region and country. Our experience is that orders to North America including Canada normally take about two weeks. Orders to Western Europe can take from one to three weeks but can take over a month if detained at the customs authority of the destination country (about 1 in 100 orders). Customers regularly report shipping times to Japan, Korea, Australia and New Zealand of roughly one week. Very rarely, shipments to Australia have been detained for inspection under strict environmental protocols resulting in shipping times of just over a month. Wheels and wheelsets are warehoused in California and shipping times to the lower 48 United States normally range from two to four days.